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Help & Resources

Help & Resources

Need some more information about becoming certified, your MCS certificate, or anything else? We’ve put together a list of help and resources, alongside FAQ’s below.

For anything else you need support with, please contact our Customer Support Helpdesk.

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Insurance and Warranties

All product guarantees must be provided to the consumer free of charge and be in line with any conditions set out in the MCS product standards. By law, these guarantees must not limit the statutory rights. In addition to this, you must also guarantee the installation work that you deliver. This guarantee must be transferable, and if your customer sells the property where the installation is located then the warranty must be transferable to the new property owner.

Notifying DNOs

Distribution Network Operators (DNOs) are responsible for delivering power from transmission networks to the nation’s homes, businesses, and industries.

As the deployment of low-carbon technologies increases, it’s important that network operators are aware of the number and location of energy assets within their network. DNO notification allows operators to record installation numbers of low-carbon technologies, which is critical for maintaining safe and efficient operation of the electricity network.

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Consumer Codes

Consumer Codes are organisations that promote consumer interests by setting out the principles of effective customer service and protection. It is mandatory for MCS Installers to be registered with one.

Membership of a Consumer Code means that you will need to go above and beyond minimum consumer law obligations, as the Codes set a higher standard of consumer service delivery and protection. As a renewable energy installer, your Consumer Code membership will be with either RECC or HIES.

Umbrella Schemes

Umbrella schemes are operated by MCS certified contractors who typically complete the design and commissioning of a new system but subcontract all, or elements, of the installation of the system. Any umbrella schemes operated by an MCS certified contractor will be required to comply with MCS Standards and Scheme Requirements.  

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Handling complaints

Before raising a formal complaint with us, your customer should have first sent a formal letter of complaint to you to give you the opportunity to resolve the issue. If this is not resolved within 14 days, the complaint will then be referred by MCS to your Certification Body and/or Consumer Code to investigate.
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Quality management systems

An effective quality management system (QMS) will help you to make sure you’re consistently meeting your customers’ expectations and delivering quality installations.

To support you in putting together a QMS, we have provided guidance as to what controls and processes may be needed and how this may change depending on the size and complexity of your business.

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Commercial installations

MCS is focused on small-scale renewables – whether these are going into homes or small businesses. This means that the processes and standards you must comply with are the same, provided the installation is up to 50kW in size.

FAQs

We’ve put together some of the most common questions we’re asked by installers. If your question isn’t covered here or in the information above, get in touch with our Customer Support Helpdesk.

Take a look at our Becoming certified page for more information.

Head to our training and skills page for more information on developing the competencies to become MCS certified.

If you have a technical question, you should contact your Certification Body directly, as they will be able to answer this for you.

The Product Certification Body can provide this information, you should contact them directly. You can find out who the CB is in the Product Directory here.

Your Certification Body or our Customer Support Helpdesk can help update the information contained in your advertised listing. With thousands of website visits from consumers looking for an MCS certified Installer, it is important that your information is accurate

Call our Customer Support Helpdesk on 0333 103 8130.

Yes, you can but you need to adhere to certain conditions, as stipulated by MCS001-1, Clause 4.10. If another (non-certified) Installer undertakes all, or part of the installation, the MCS certified installer holding the customer contract must verify that the work undertaken meets the MCS Standards. This must be undertaken by way of a sub-contract agreement (which describes the scope of work undertaken by the sub-contractor and how it is to be ensured that the work they undertake meets the MCS Standards). The MCS certified installer assumes full responsibility for the installation. As the certified contractor, you hold the contract for the sale and installation with the customer and must register the installation on the MID.

No, in order to ensure compliance with MCS 001-1, only MCS certified Installers can enter into contracts directly with consumers.

If you don’t hold the contract directly with the customer, you won’t be able to raise an MCS certificate. The Installer signing the contract with the customer needs to be able to verify that the work undertaken on their behalf meets the MCS Standards. If they’re not MCS certified themselves, they won’t be eligible to do this.