Something’s Gone Wrong

If you would like MCS to review your complaint to see if there is anything that we can do to help secure a resolution, you will need to report it to us using the form below. This will provide us with the information we need to understand the nature of your complaint.

Please provide us with evidence, for example photographs, and any relevant supporting documents such as any contract, quotation, or system performance estimates.

If, when contacting us about a complaint, you have any additional support needs and would benefit from any reasonable adjustments that we can make for you, please let us know when you contact us.