MCS Certificate queries

If you require a copy of the certificate, please contact your Installer in the first instance to request this. MCS is only able to generate the certificate on behalf of the Installer for customers if:

• The Installer is no longer MCS certified.
• The Installer is no longer trading.

If this is the case, our Customer Support Helpdesk will support you in obtaining a copy of your MCS certificate. Note that MCS certificate copies can only be provided to the current system owner or their legal representative.

• To request a copy of your certificate, we require:
• Proof of ownership.
• Payment of admin fee.

For proof of ownership, one of the following four items are accepted:

• A fully paid invoice marked paid by the original MCS Installer (i.e. the installation company).
• The original invoice with the corresponding bank statements showing full payment has been made.
• A formal letter from a solicitor, on headed paper, stating that the customer is the owner of the system in question.
• A recent Feed-in Tariff statement (this must be within the last 18 months).

Note that proof of ownership of the property is not proof of ownership of the system.

MCS will not be held liable for any issues with your system, including product failure or installation failure. We are only able to provide the MCS certificate based on the information you have provided to us, and this is no guarantee of access to any government incentive schemes.

To request your copy, please complete form here, attaching the appropriate evidence.

You may need to amend your MCS certificate if you have had your meter changed, or due to an administration error when originally creating the MCS certificate.

If you require an amendment to your certificate, please contact your original Installer in the first instance to request this.

MCS is only able to amend the certificate on behalf of the Installer for customers if:

• The Installer is no longer MCS certified.
• The Installer is no longer trading.

If your original installer is no longer MCS certified, or no longer trading, ONLY the MCS Helpdesk will have access to your certificate to make the amendment. No other installers will have access to your certificate.

If this is the case, the Customer Support Helpdesk will support you in amending your MCS certificate. Note that amendments to MCS certificates can only be requested by the current system owner or their legal representative.

To request an amendment to your certificate, we require:

• Proof of ownership.
• Evidence of amendment (as detailed below).
• Payment of admin fee.

For proof of ownership, one of the following four items are accepted:

• A fully paid invoice marked paid by the original MCS Installer (i.e. the installation company).
• The original invoice with the corresponding bank statements showing full payment has been made.
• A formal letter from a solicitor, on headed paper, stating that the customer is the owner of the system in question.
• A Feed-in Tariff statement (this must be within the last 18 months).

Evidence is required for each amendment needed. Examples of common amendments, and the associated evidence, is shown in the table below:

EVIDENCE REQUIRED

To request your amendment, please complete the form here, attaching the appropriate evidence.

There may be an instance when you have had an MCS certified Installer complete an installation using MCS certified products, but you were never issued with your MCS certificate.

Unfortunately, in this instance, we are unable to help in raising a new certificate for you.